FAQ'S
How can i contact you?
For all inquiries please email info@esencialswim.com
Please place your order number or alternatively (if you have yet to place an order) the topic of your inquiry in the subject of the email.
Our operating hours are Monday - Friday, 8am - 5pm (Australian Eastern Standard Time). We endeavour to respond within 24-48 business hours.
We strongly recommend measuring as per our size guide CLICK HERE.If you are still unsure, please send through your measurements to info@esencialswim.com so we can help you find your best fit.
OH NO! I've just placed my order and ordered the wrong size/gave the wrong information. What can I do ?!
Please contact info@esencialswim.com so that we can assist you in correcting your order. We must hear from you immediately before the item is dispatched.
Please add in the subject line as per below:
INCORRECT INFORMATION - ORDER NUMBER
Please be clear in your body as to what you need to have rectified.
PLEASE NOTE: During LAUNCH or SALE periods we receive high volumes of emails, and can't always make changes to orders in time before they're shipped.
Does Esencial Swim have a store to try on the swimwear pieces?
Esencial Swim is currently an online store. Should we expand in the future you will definitely hear about it!!
We understand it can be difficult to make a purchase as every size guide is different, however we will try and help you the best way we can in regards to your size. ** PLEASE REFER TO OUR SIZE GUIDE ** or contact us PRIOR to making your purchases.
When will my order arrive?
All of our orders are processed within our business hours, Monday to Friday and are shipped within 24- 48 hours of purchase.
Orders are not processed on weekends (Saturdays & Sundays) and Australian Public Holidays.
Please refer to our shipping policy for further information.
How much does delivery cost?
Please see our shipping costs and time frames CLICK HERE
What is your returns policy?
Please CLICK HERE for our full returns policy.
Sizing Chart
Please CLICK HERE for our size chart